Network Monitoring

Don’t waste another minute fighting network issues. The ProAct IT program reduces downtime through availability monitoring and immediate remediation, and improves availability through a rigorous proactive incident avoidance program. Through our ProAct IT agreements, we offer four levels of preventative network services.

Choose from our many ProAct IT service options

• 24 X 7 availability monitoring

• 24 X 7 outage notifications

• The AME staff will be notified of your outage

• Performance reporting

• Technical support on monitored devices

• Bandwidth monitoring

• Ensure that your organization’s network complies with your software policies

• Asset Management

• Annual Technology Review Meeting for capacity planning and budgeting

• Notification of security events

• Scheduled remote or onsite engineer time for proactive maintenance

Benefits (Dependent upon the options chosen) 

• Reduced mean time to resolution

• Less downtime as a result of preventative maintenance

• Priority response over non-contractual customers

• Strategic Partnership

• Even faster time to resolution due to AME staff being notified of the issue

An IT Partner not Provider 

How often have you had services fail and you didn’t know they failed until an end-user notified you; then you had to call your service provider about the network issue and then wait for them to dispatch an engineer?

The engineer that was dispatched to resolve your issue had to determine the source of the issue and determine if they had the parts required to resolve your issue.  That was all time lost in diagnosis, travel and actual repair.

We can assist you by resolving the issues more quickly and even reduce the amount of issues that you endure. We can have engineers looking after your network to deal with issues BEFORE they affect your productivity. Depending on the options chosen, ProAct IT addresses your IT needs by:

• Detecting and resolving issues before they happen

• Remotely repairing the issues to reduce billing time

• Providing scheduled on-site and remote preventative maintenance on your network to ensure it is operating as efficiently as possible.

1. Business hours are Monday through Friday from 8am to 5pm ET.

2. Monitored devices usually include servers, firewalls, routers, switches, and other critical devices.

3. A single device license will monitor up to quantity 4 workstations.