Help Desk Manager Overview

Benefits of Help Desk Manager

• The program is accessible through the Internet

• Users can easily submit help requests online, with priority scheduling and call back options

• Able to view real time updates with printable screens

• Ticket numbers assigned to each request

• No installation required

• Cost effective approach: the program eliminates users leaving voice mail messages and time spent on hold.

Features of Help Desk Manager

• Secure login for Help Desk Personnel

• Management Center which includes:

  • Multiple Search Options

  • Viewing of tickets

  • Ability to update ticket information

  • Simplified approach to assigning calls

• Automatic date & time input on activity

• Easy call closing

• Reporting

Sample Screens from Help Desk Manager