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AME
will provide all parts and labor required to repair and maintain
the products specified on the service agreement, at the location
specified.
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We
require our technicians to complete 4 weeks of training per
year.
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Our
technicians have knowledge & training with many brands of
products including:
Gateway, Apple, Compaq, IBM, Hewlett Packard, Okidata, Epson,
and others.
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All
repair work provided under the agreement will be performed
on-site or at an AME service center by an AME representative.
An AME technician will arrive at the customer’s place of
business within the response time specified by this agreement
(typically 4 hours).
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The
client may add equipment that is in good working condition at
any time on a pro-rated basis.
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The
client may delete equipment during the contract.
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When
you experience problems with your equipment, you can call a
toll-free number & a technician will be dispatched.
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We
work closely with multiple vendors in order to receive quality
parts, that will be delivered when & where you need them.
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Service hours are from 8:00 am—5:00 pm (local time)
Monday-Friday (excluding holidays.)
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Extended hours of service are available.
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Payments can be set up annually, semi-annually, quarterly
or monthly.
