Through our experience, industry knowledge, and consideration of future needs we have developed a proven IT methodology, which consists of the following phases:

Providing quality IT services is a high priority for us.  At AME, our employees are accountable in every aspect of this process.   We are always looking for ways to improve our business processes.  We take time to listen to our customers and take action based on those comments.  Some examples include:

• Call Escalation - from the moment that a service call is placed with AME, our staff is tracking your request to make sure that it is completed per your agreement.

• Customer Surveys - following the completion of a service call, we will email you a survey to complete.  Each of those surveys is reviewed by AME management.

• Customer Visits - every 6 months, someone from our Senior Management Team meets with various customers to verify we are providing the best quality IT service.